Patrick Hayes

Head of Operations, Americas, Lloyd's

Before joining Lloyd’s in early 2016, Patrick held several management positions in information technology for one of the largest property & casualty insurance companies in Canada. Throughout the course of his over 25 year career, he held numerous positions of increasing responsibility and exposure in sales, underwriting, operations and information technology. In his role at Lloyd’s, Patrick works closely with Coverholders, London stakeholders and TELUS, Lloyd’s Canada’s operational service provider, on the continued development of information technology platforms and associated processes. His objective is to support all stakeholders both in the Americas and London using Lloyd’s technology so they can continue to provide good value and that their capabilities are fully maximized in association to their specific operational model as well as a constant quest for enhancing the Lloyd’s experience.