James Bisker

Global Business Services Insurance Practice Leader, IBM

Jamie is a member of the S&D Global Insurance Team concentrating on the P&C industry and joined the Team in the Summer of 2008. The Global Insurance Team is responsible for IBM’s activities with insurance customers worldwide. We communicate IBM’s point of view on industry trends and issues, develop solutions for insurance business problems using IBM and ISV partner products and services, and manage IBM’s investments in the insurance industry. Our team covers IBM’s largest insurance customers worldwide and conducts detailed analysis on insurance economics, systems, and processes. IBM does work with almost every insurer around the world, and so our team gets a great opportunity to meet with insurance executives globally and identify worldwide trends.

Jamie joined IBM and its Global Business Services IBV (Institute for Business Value) in October of 2004 and his major focus in the IBV was on developing thought leadership for the global insurance industry. Specifically, Jamie’s focus was on researching and describing the future state of the business climate for insurance and how carriers around the world can adapt to technological innovation that can significantly improve their performance.

Prior to joining IBM, Jamie worked for 5 years at TowerGroup in the Insurance Practice where he was most recently Director of Research for that area. He has over 32 years of experience in information technology with 25 years of that time in the insurance industry. In that time, Jamie was responsible for technology implementations, strategic planning, and technology architectures for life insurance as well as property and casualty (P&C) insurance. His areas of specialization include intelligent systems, geographic information systems, data warehousing, and business intelligence. As a research director and analyst, it was his role to understand the business models that drive the insurance industry and recognize how and when information technology can provide a competitive advantage in today’s marketplace.

Prior to joining TowerGroup, Jamie held technology positions at Nationwide Insurance Enterprise for over 14 years including Technology Architect with the GatesMcDonald subsidiary, Technology Research Analyst for Intelligent Systems with the property and casualty company, and he was a Distributed Data Processing Consultant for Sterling Software (Informatics division). He has written several corporate technology strategies on high performance computing, geographic information systems, and artificial intelligence. He writes bylines for insurance and financial services publications such as Best’s Review, Insurance & Technology, and Insurance Networking News, and is a frequent contributor to industry conferences as a speaker and panel member.

Jamie is a member of the Association for the Advancement of Artificial Intelligence and attempts to maintain his knowledge in that space, especially around the topic of Financial Services. Other areas of focus within the insurance industry will include field force automation, decision support systems, knowledge management, and fraud prevention and detection.