Browse the NICC 2019 agenda

Sunday, September 22


2019 WiFi - Sponsored by EagleView

2019 DAS and HSB BI&I NICC Golf Tournament


Location: Club de Golf de I'ile de Montréal
Golf Pre-registration is required – click here to learn more!

NICC Registration Opens


Location: Le Centre Sheraton Montréal

Opening Cocktail Reception - Sponsored by Lloyd's

5:45pm – 7:00 pm

Welcome Address:
John E. Sununu

Former U.S. Senator and Member of the Council of Lloyd's

Monday, September 23




Breakfast - Sponsored by Willis Re

7:30am - 8:30am

Networking Lounge opens


Welcome and Acknowledgements

8:45am - 9:00am

Joel Baker

MSA Research

Alister Campbell

President & CEO, PACICC


9:00am - 10:00am

Adam Tooze

Shelby Cullom Davis Chair of History, Columbia University and Author of "CRASHED: How a Decade of Financial Crises Changed the World"

Adam Tooze is a prize-winning historian, writer and commentator. He combines deep historical expertise with up to date economic analysis to answer questions about current and future political power and economical shifts that could be used to navigate in our dynamic contemporary world. Adam’s new book, “Crashed: How A Decade of Financial Crises Changed the World”, was called, according to the Financial Times, a “monumental narrative history” of the financial crisis of 2008 and its global aftermath.

Networking Break - Sponsored by DBRS

10:00am - 10:30am

Concurrent Sessions

Concurrent A:

10:30am - 11:30am

World Economic Forum – Global Risks Report 2019
Alex Wittenberg

Executive Director, Marsh & McLennan Insights. Partner, Oliver Wyman Group

Per Børge Brende, President, World Economic Forum: “The world is facing a growing number of complex and interconnected challenges—from slowing global growth and persistent economic inequality to climate change, geopolitical tensions and the accelerating pace of the Fourth Industrial Revolution. In isolation, these are daunting challenges; faced simultaneously, we will struggle if we do not work together. There has never been a more pressing need for a collaborative and multi-stakeholder approach to shared global problems.” This thought will be the focus of Mr. Wittenberg’s talk.

Concurrent B:

10:30am - 11:30am

Auto - Misfiring on All Cylinders. What Can be Done?
Bob Tisdale

JR Tisdale Consulting Services

Flavio Battilana

COO, CSN Collision Centres

David Marshall

Author “Fair Benefits Fairly Delivered: A Review of the Auto Insurance System
in Ontario”

Liam McFarlane

Partner, EY

Like a musician out of tune, a misfiring car just does not sound right.

Today we are misfiring in every jurisdiction in Canada on automobile insurance. No one is happy. Not consumers, regulators, politicians, brokers nor insurance companies.

It is time for a tune up! Join moderator, Bob Tisdale, and panel as they look for solutions to get things running smoothly again.

End of Concurrent Sessions

Luncheon and Presentation - Sponsored by IBC

11:45am - 1:30pm

Insurance 2020: Setting Our Sights on Success
Don Forgeron

President & CEO, Insurance Bureau of Canada

Don Forgeron, President & CEO of the Insurance Bureau of Canada, explores and explains five pressing issues facing our industry – and makes some bold predictions about what to expect over the next 18 months.


1:45pm - 3:00pm

Growing The Market/Growing the Pie
Matt Wolfe

President & CEO, Aon Reinsurance Solutions Canada

Saad Mered

CEO, Zurich Canada

Monica Ningen

President & CEO, Canada and English Caribbean, Swiss Re

Andrew Steen

President, Berkley Canada

The goal of this panel is to discuss and explore the insurance industry’s historical struggle to innovate new products and new distribution platforms. In the space of evolving competition, how will we ensure that the insurance and reinsurance industry remains relevant for the next hundred years? Where will the insurance industry’s new competitors, challenges, etc. emerge from? How will we respond and evolve?

Afternoon Discussion Groups

3:00pm-3:45pm & 4:00pm-4:45pm

***Discussion groups A-F take place in TWO SEGMENTS from 3:00pm – 3:45pm and then again from 4:00pm – 4:45pm with the Networking Break in between (attendees will change groups after the break time).
The focused discussion group format is new for NICC in 2019. The purpose is to engage delegates to actively participate in the discussion topic at hand and encourage learning, collaboration and problem solving. Your NICC Discussion Group leader will set the stage with brief but poignant and provocative opening remarks opening the door to lively, thought provoking discussion.

Discussion Group A:

New Resolution - Refreshing the PACICC Model
Alister Campbell

President & CEO, PACICC

Grant Kelly

Vice President, Regulatory Affairs and Financial Analysis, and Chief Economist, PACICC

PACICC is a unique and critical component of the Canadian P&C insurance sector – an industry-funded and industry-led insolvency resolution authority. While celebrating its 30th anniversary in 2019, PACICC is working to ensure it is ready to manage the new challenges of a consolidating industry facing greater threats from climate-change fuelled natural catastrophe, as well as the risks associated with a major earthquake in BC or QC. Key topics will include the evolving governance model of PACICC, possible changes to coverage and claims limits, as well as updates on the industry dialogue with the Government of Canada regarding earthquake insurance.

Discussion Group B:

Finding a New Equilibrium: The New World of Claims Management
Patti Kernaghan

President & CEO, Kernaghan Adjusters Ltd.

Tim Guernsey

Vice President, Commercial Claims, Economical Mutual

Stephan Roy

National Director, Disaster Restoration, ServiceMaster of Canada Ltd.

Our world depends on insurance for everything from planes, to buildings, to automobiles and much much more. The industry is under pressure to provide great claims service, in response to the contract of insurance. The challenge is to coordinate all parties to deliver on the ever-changing customer expectations in an effective and efficient manner. This panel will dive into a lively discussion about how we can move and remove the roadblocks for a New World of Claims Management.

Discussion Group C:

Auto 201: Getting Under the Hood!
Carol Jardine

President, Canadian P&C,
Wawanesa Mutual

Flavio Battilana

COO, CSN Collision Centres

David Marshall

Author “Fair Benefits Fairly Delivered: A Review of the Auto Insurance System
in Ontario”

Liam McFarlane

Partner, EY

Expect a lively conversation from this group as our morning auto session panelists shift gears – and seats! – from their earlier session “Misfiring on all Cylinders: What Can be Done?”, to a revved up diagnostic of the industry’s most problematic moving parts. With a severe case of knock, ping and run-on, companies grapple with politics around pricing, changing consumer preferences, and product design constraints. This moderated panel intends to let the pistons fire as they roll up their sleeves and get under the hood.

Discussion Group D:

Creating Diversity at the Senior Level
Nicole Bonnie

Diversity Coach and CEO, Ontario Association of Children's Aid Societies

Angelique Magi

VP and Head of Insurance, Element Fleet Management

It is widely known that, in the Canadian insurance industry, especially in commercial lines, there is a diversity deficit at the most senior levels: Gender, Ethnic, Sexual Orientation etc. This is true both at the carrier and broker levels and is not a sustainable model going into the third decade of the millennia. How do we do we attract and retain diverse talent at the C-Suite level? What are the impediments and how do we overcome them?

Discussion Group E:

The OSFI Reinsurance Discussion Paper Improv
Jonathan Stephenson

Managing Director,
Guy Carpenter

Joseph El-Sayegh

President & CEO, SCOR Canada Reinsurance

Jonathan Turner

SVP, CFO, Swiss Re & Chair, Reinsurance Taskforce

OSFI’s 2018 discussion paper, proposing amendments to its current reinsurance framework, is being met with mixed reviews by the insurance and reinsurance industries in Canada. Join us in what promises to be a lively, and largely impromptu, interactive discussion about the proposed changes and their implications, not only for any given insurer or reinsurer, but also to the health and resilience of the overall insurance and reinsurance market in Canada.

Discussion Group F:

Specialty Lines and Surety - What's Going On?
Alex Campbell

Vice President, Surety, Western Canada, Intact

Janik Lachance

VP, Eastern Canada Manager, Financial Lines, Chubb

Louis-Martin Richer

Senior Vice President, National and International Practices in Engineering, Construction and Surety, Marsh Canada

Specialty Lines and Surety are also growing in complexity, regulations and legislation have changed, government spending is as uncertain as ever, and the speed of business is lightning quick. Meanwhile, customer expectations have become more sophisticated and elevated across all Specialty Lines. So how is the insurance industry keeping up – or are we – and what are the expectations in the next ten years? Let’s discuss and see how we’re going to be ready to exceed them.

End of Monday Sessions

Cocktail Reception - Sponsored by Aon

6:30pm - 7:30pm

Gala Dinner - Co-Sponsored by Guy Carpenter and Munich Re Canada


Gala Dinner Wine - Sponsored by Deloitte

Tuesday, September 24


7:00am - 8:30am


8:30am - 9:45am

Encouraging Innovation: Breaking the Regulatory Logjams
Don Forgeron

President & CEO, Insurance Bureau of Canada

Tim Bzowey

Executive Vice President, Auto/Insurance Products, FSRA

Conor Donaldson

CEO, Global Asia Insurance Partnership

Louis Gagnon

CEO, Canada,
Intact Financial Corporation

Consumers deserve services that better suit their needs and insurers want to deliver, but outdated rules and regulations are stifling the industry’s ability to innovate. Smarter regulations can create a more consumer-friendly environment while relaxing the restrictions on insurers. Hear from a Canadian regulator on their plans to break the regulatory logjam and learn about global best practices.


9:45am - 10:30am

Global Economic Outlook
Jérôme Jean Haegeli

Group Chief Economist, Swiss Re

According to the IMF, we are facing a weakening global expansion going into 2020 partly because of tariffs, weaker demand and elevated sovereign and financial risks. According to the Conference Board of Canada, the Canadian economy has been driven by robust household spending, rising home prices and debt. But chickens have a habit of coming home to roost. Join Jérôme Jean Haegeli as he takes us on a journey through Swiss Re’s global economic outlook through the prism of our industry. Q&A will be encouraged.

Networking Break - Sponsored by DBRS

10:30am - 11:00am


11:00am - 12:00pm

Emerging Issues and Regulatory Hot Topics - An Interactive Discussion
Stuart Carruthers


Koker Christensen


Jill McCutcheon


Join us for a fast-paced discussion of legal and regulatory hot topics affecting the industry. The session will address a wide array of topics, including InsurTech, cyber security, FSRA, reinsurance, and developments on the market conduct front. This is designed to be interactive – your input will be encouraged.

cip-society logo

Closing Lunch - Sponsored by CIP Society

12:00pm - 1:30pm

Topic: Canada at a Crossroads
Luncheon Keynote Speaker:
Jaime Watt

Executive Chairman, Navigator Ltd.

Luncheon Keynote Address presented by Jaime Watt, Executive Chairman of Navigator Ltd., Canada’s leading high-stakes public strategy and communications firm. Jaime will address the Canadian political landscape on the eve of the 2019 federal elections amid a turbulent economic and geo-political landscape. Following his remarks, Jaime will sit down for a chat with NICC emcee Alister Campbell and take audience questions. You won’t want to miss this.

Conference Wrap Up


Marilyn Horrick

EVP & COO, MSA Research

NICC is proud to offer RIBO Accreditation – 8 Hours Management. 

NICC brought to you by MSA Research Inc.